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OH - Claims Operations Assistant

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OH - Claims Operations Assistant
Post Date  4/4/2014
City  Westerville
State  OH
Work Location  Westerville, OH
Department  Century Claims
Reports To  Claims Operations Manager

CENTURY INSURANCE GROUP (a division of Meadowbrook Insurance Group, Inc. NYSE: MIG) is a publicly traded company that employs more than 1000 associates in over 30 offices throughout the United States. Meadowbrook operates insurance agencies, a risk management company that provides services to self-insured groups, funds and pools, and operates 6 domestic insurance companies.

Meadowbrook is an equal opportunity employer committed to providing challenging opportunities for our associates and a superior working environment. As Meadowbrook continues to grow, we are constantly on the lookout for bright, talented team players with a dedication and passion for their work. 

We offer our associates competitive wages, an excellent benefits package, a friendly, team oriented environment and encourage and reward the professional growth of our associates.

We are looking for a full time Claims Operations Assistant to join our Westerville, Ohio office.

The primary responsibility of the Claims Operations Assistant is to provide extensive support to the Litigation Unit of the Claims Department by issuing payments; entering and modifying information in our claim system; assist drafting letters; securing copies of Complaints, defense cousel reports and final invoices; reviewing files and setting diaries to ensure deductibles are secured in a timely manner, importing and indexing large documents, assisting with social media searches, and pursuing closing documentation. 

Essential Functions  


1.        Gather the latest and most pertinent data to generate reinsurance reports.  This includes, but is not limited to, the review of “Changes in Large Loss” and “New Claims Incurred” reports and other germane reports to target claims for proactive reinsurance reporting.

2.        Print claims checks from various systems daily.

3.        Verify W-9s as necessary via the Internal Revenue Service website.  Obtain W-9s from payees when necessary.  Enter information into various systems as required.  Process year end 1099s.

4.        Provide the Support Assistants direction on the processing and implementation of new programs and activities.

5.       Perform all data entry of bonds and bond maintenance as required.

6.        Daily audit and approval of “Check Register” and/or drafts.  Confirm adequacy of balance of self-insureds.  Ensure drafts meet insurance company or self-insured program requirements.

7.       Perform all cancel/rewrites of claims assigned by Manager.  Assist with performing necessary changes to claims data entry.

8.       Assist with PIP bill review.

9.       Update Operations guideline manual.

10.     Preparation and verification of daily, weekly and monthly report data and analysis as requested.

11.      Log and track all corporate claim files for storage.

12.     Maintain check stock and toner for the check printers.     

13.    Research and maintain documentation of positive pay suspect items after notification from Accounting.  Validates and maintains paper trail and copies to Controllers.

14.     Maintain documentation regarding drafts destroyed for misprints or data errors.

15.     Provide voided draft information by insurance company or self-insured program to Accounting monthly. 

16.     Shred drafts and other sensitive documents

17.     Provide assistance to all branches with claims entry or data processing as assigned.

18.     Assist with resolving any claims financial issues for Claims and Accounting or other financial departments within MIG.

19.     Maintain any financial documentation for claims payments as necessary.



1.    High school degree or equivalent required.  Paralegal preferred, but not mandatory.
2.    Understanding of basic claim functions.
3.    Knowledge of IRS reporting systems.
4.    Ability to build effective working relationships with associates and branch management.
5.    Effective communication skills both oral and written with good interpersonal skills.
6.    Strong attention to detail.
7.    Ability to work on multiple projects simultaneously.
8.    Proficiency in Word, Excel, Access, and Outlook.
9.    Excellent organizational and problem-solving skills.
10. Ability to foresee and identify potential problems.  Respond in a timely manner to those potential problems identified by others.
11. Knowledge of medical terminology and CPT, ICD-9 and HCPC coding.
12. Knowledge of standard medical billing forms.
13. Ability to lift up to 25 pounds of materials and/or equipment.

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